What Is Quality and How Is It Achieved In a Service Environment – Part Two

communication for blog post

In Part I of my blog, I discussed the need to be able to measure performance to ensure  the product performs as required and processes are functioning properly to correct prior deficiencies.  I teed up the challenges associated with measuring performance in a service environment with the simple example of a restaurant dining experience.  The issue […]

Smoother Acquisition Sailing – An Argument for Increased Communication

ship in port

On a trip to San Diego I watched a Navy destroyer slip quietly under the Coronado Bridge.  I remembered a phrase I’ve repeated many times throughout my career as a procurement leader and manager:  “Don’t try to dial up an aircraft carrier in port to the perfect position.  Just get it steaming in the right […]