Blog Revisit: Crossing the Acquisition Package Finish Line

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The original version of this blog was posted Aug. 5, 2014, written by Patricia Miller. Now, two years later, one of Integrity’s program managers, Dan Altobelli, revisits the ever-relevant topic. Read on for some industry standards from Patricia, and some updated must-dos from Dan. Even though it’s the dog days of summer in the “real world,” […]

What Is Quality and How Is It Achieved In a Service Environment – Part Two

communication for blog post

In Part I of my blog, I discussed the need to be able to measure performance to ensure  the product performs as required and processes are functioning properly to correct prior deficiencies.  I teed up the challenges associated with measuring performance in a service environment with the simple example of a restaurant dining experience.  The issue […]

What Is Quality and How Is It Achieved In a Service Environment? – Part One

“Quality” may be one of the more over-used and least-thought-about words in our business vernacular.  We’ve gone through cycles where we used different terms to characterize our attempts to “do” quality better.  Remember Total Quality Management?  How about the focus on ISO 9000?  And more recently, “Six Sigma,” “Lean,” and “Agile” have emerged as concepts […]

How an Integrated Master Schedule Can Avert Program Management Disaster

DAU sample IMS Gantt Chart

Congratulations! It’s your first day at your new job as a Program Manager (PM). The last few days have been a whirlwind. You got the call from your director that you had been selected to replace the PM for one of the smaller programs in the portfolio. The previous PM had been reassigned and you […]