What Is Quality and How Is It Achieved In a Service Environment? – Part One

“Quality” may be one of the more over-used and least-thought-about words in our business vernacular.  We’ve gone through cycles where we used different terms to characterize our attempts to “do” quality better.  Remember Total Quality Management?  How about the focus on ISO 9000?  And more recently, “Six Sigma,” “Lean,” and “Agile” have emerged as concepts […]

Seven Steps to Implement Standardization in Contract Management

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If you want to make your contract management more efficient and see greater returns on your investment of time and effort, standardization could be the solution you’re looking for. Contract management systems and technologies, standardized contract language, templates, best practices, and lessons learned can yield positive, measurable results in effectively and efficiently crafting, administering and […]